We currently accept payments from all major credit cards and digital wallets, as well as Paypal.
Return Policy: Your Satisfaction Guaranteed
We want you to love every product you purchase from us. If, for any reason, you change your mind about your purchase, we offer a convenient return policy. To ensure the process goes smoothly, please follow these guidelines:
Saleable Condition: All items must be returned in saleable condition, which means unopened with all packaging and hygiene seals intact.
30-Day Window: You have up to 30 days from the date of receipt to return your items for a store credit, provided they meet the saleable condition criteria.
Non-Refundable Conditions: Please note that, in accordance with Australian hygiene regulations, we are unable to offer refunds, replacements, or exchanges for items returned in non-saleable condition. This includes items that have been opened, are not in their original packaging, have been used, or have broken seals.
Your satisfaction is our priority, and we're here to assist you with any return inquiries. Thank you for choosing The Natural Skincare Co, where your happiness matters.
International Shipping to New Zealand:
We are pleased to offer international shipping to New Zealand; however, please be aware that additional shipping charges will apply for orders to New Zealand. Our estimated shipping time is 7-10 days from the date of postage. Please note that during peak seasons or high-demand periods, delivery times may be extended.
We love animals so all the products listed on TNSCo website are Cruelty-Free. There are quite a few products on our website that are listed as Vegan, we suggest you always check the ingredients listing or get in touch and we will point you in the right direction.
There are quite a few products on our website that would be suitable for sensitive skin. We would however always recommend a patch test or that you get in touch so we can provide some guidance.
Please email or use the contact form, and we will endeavour to get back to you within 24 hours.
All products on the website have gone through rigorous testing by the brands who supply them.This is a major part of formulating any skincare or wellness. product. Some products are also listed with either the TGA or FDA.
When it comes to shelf life of a product it is a requirement for it to be listed on the packaging.
We are always happy to assist you should you need advice; you can get in touch via our contact page or by emailing - hello@thenaturalskincareco.com.au
We do not currently offer any loyalty rewards, but this is something we are looking into for the future.
We would love you to stay updated on what’s happening at TNSCo and would suggest that you subscribe to our newsletter, follow us on social media @naturalskincareco and visit the website regularly for updates.